Privacy policy

Last updated: July 21, 2025

ELEVEN COAST operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). ELEVEN COAST is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services or communicate with us.

By using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We collect information that identifies or could reasonably identify you (“personal information”). This may include:

  • Contact Details: Name, billing and shipping addresses, phone number.
  • Payment Information: Credit/debit card numbers, payment confirmation, transaction history.
  • Account Information: Login details, preferences, saved items.
  • Order & Interaction History: Items viewed, added to cart, purchased, returned, exchanged.
  • Device & Usage Data: IP address, browser type, device ID, pages visited, interactions.
  • Communications: Messages sent via our contact form or customer service platform.

2. How We Collect Your Information

We collect personal information:

  • Directly from you (account creation, orders, contact form, surveys).
  • Automatically, through cookies, log files, and analytics tools.
  • Via our service providers, like Shopify, payment processors, and marketing platforms.
  • From third-party partners, such as social media platforms or advertising partners.

3. How We Use Your Information

We use your personal data to:

  • Provide and manage the Services (order processing, delivery, account management, customer service).
  • Personalize your experience (tailored product recommendations, saved preferences).
  • Communicate with you (order confirmations, service updates, support via contact form).
  • Market and advertise (promotional emails with opt-out, targeted ads, retargeting).
  • Prevent fraud and ensure security (account authentication, abuse detection).
  • Comply with legal obligations (taxes, audits, law enforcement requests).

4. How We Share Your Information

We may share your data with:

  • Shopify, as our platform provider.
  • Payment processors and delivery providers.
  • Marketing and analytics partners (e.g., Meta, Google Ads).
  • Service providers assisting with operations.
  • Legal authorities, if required by law.
  • Business partners in the case of a merger, acquisition, or other corporate restructuring.

We do not sell your personal data.

5. Shopify and Data Processing

Our store is hosted by Shopify Inc. Shopify processes your information on our behalf and may use aggregated data to improve the platform or provide advertising services.

To learn more:

6. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Remember your preferences
  • Track cart items
  • Analyze usage and traffic
  • Deliver personalized content and ads

You can manage cookies via your browser or through our cookie preferences panel.

7. Data Retention

We retain your personal data as long as needed for the purposes listed above, including to:

  • Maintain your account and order history
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

8. Security Measures

We implement technical and organizational measures to protect your data. However, no system is completely secure. Avoid sending sensitive information over unsecured channels.

9. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your personal information
  • Request correction or deletion
  • Object to or restrict processing
  • Withdraw consent
  • Request data portability
  • Opt out of marketing communications

To exercise any of these rights, please use our contact form. 

10. Children’s Privacy

The Services are not intended for use by children. We do not knowingly collect data from children under 16. If you believe a child has submitted personal data, please notify us via our contact form.

11. International Data Transfers

Your data may be transferred to other countries, including the United States and Canada. We use legal safeguards such as Standard Contractual Clauses (SCCs) where required by law.

12. Complaints and Supervisory Authorities

If you believe your rights have not been respected, you may:

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a new "Last updated" date.

14. Contact

To exercise your rights or ask questions about this Privacy Policy, please use our contact form.

For full company details and postal address, please refer to our Legal Notice.